Returns & Refunds Policy
At Debbie Afro Foods, we take great pride in the quality and freshness of our products. Because we handle raw, fresh, and frozen food items, our return policy is governed by strict UK health and safety regulations to protect all our customers.
Perishable Goods (Fresh & Frozen)
Due to the nature of these products, we cannot accept returns or exchanges on perishable items. This includes:
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Poultry & Meat: Fresh or frozen Turkey, Chicken, Goat Meat, and Beef.
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Fish: Mackerel, Hake, Croaker, Tilapia, and Catfish.
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Produce: Fresh Vegetables and Tubers like Yam, Plantain, and Peppers.
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Quality Guarantee: If your perishable items arrive damaged or spoiled, you must notify us within 24 hours of delivery. Email debbieafrofoods@hotmail.com with your order number and photographic evidence for a replacement or store credit.
Non-Perishable Goods (Dry Groceries)
For items like Rice, Flours, Canned Goods, and Seasonings, you have 14 days from delivery to request a return.
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Conditions: The item must be unopened, in original packaging, with safety seals intact.
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Return Shipping: The customer is responsible for return shipping costs unless the item was sent in error or arrived damaged.
Incorrect or Missing Items
We strive for 100% accuracy, but if a mistake occurs:
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Notification: Contact us immediately upon receipt.
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Resolution: We will either dispatch the correct item at no extra cost or issue a refund for the missing product.
Refund Process
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Method: Approved refunds are issued to your original payment method.
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Timeline: Please allow 5–10 business days for the credit to appear on your statement.
Order Cancellations
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Standard Orders: Cancellations are only accepted if the order has not yet entered the "Processing" or "Dispatched" stage.
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Batch Delivery Orders: Once meat or fish has been sourced, cut, or packed specifically for your monthly delivery window, we can no longer offer a cancellation.